The functionality allows an Admin to observe the email response time by an Email agent. An Admin can view the […]
The functionality allows an Admin to observe the email response time by an Email agent. An Admin can view the […]
This feature is specifically designed for email supervisor. The functionality helps to avoid accessing a ticket by a supervisor if […]
A visitor will be able to view a phone number field with specific format in his/her chat interface, when it […]
This functionality allows an Admin to view a disposition in Ticket History Report whenever, an Email agent or supervisor make […]