The client is the largest event organizer in the US known to buy and sell live event tickets through classified ads. The company never compromises with its serious customer service. The agents of the company are allowed to avail all the possible means to ensure that customers experience prompt service from ticket purchase to delivery. With its team of over 120 members and generating millions of sales annually, the client receives extensive questions per day from to manage their ticket inventory of its members inside the platform. Consequently, the customer satisfaction level of the client reduced to 81%, after receiving the volume of these many questions.