During an ongoing chat, the system integrates a timer notification on chat grid to the left of agent console. This timer […]
During an ongoing chat, the system integrates a timer notification on chat grid to the left of agent console. This timer […]
This feature helps to send reminder notifications to visitor if he/she does not respond to an ongoing chat for a […]
This functionality allows a visitor to connect with an agent directly by scanning the QR Code appended to any website […]
A chat bot is a configurable feature in ICE application which when implemented allows a visitor to interact with a […]
With this compliance, a Californian user can request an agent to grant the access of information or delete the same, […]
This feature allows tracking various aspects of the ICE application used by visitors such as button clicks, survey etc. by […]
The modern visitor console is an enhanced format of embedded visitor chat console in terms of look and feel. Further, […]
The functionality allows an Admin to observe the email response time by an Email agent. An Admin can view the […]
This feature is specifically designed for email supervisor. The functionality helps to avoid accessing a ticket by a supervisor if […]
A visitor will be able to view a phone number field with specific format in his/her chat interface, when it […]