A chat bot is a trained bot which is implemented specifically to interact with real world customers. Just like a real agent a chat bot agent helps to solve the queries of the customers. It also transfers the call to a chat agent on customer’s request.
ICE provides pre build chat bots which are created for specific domains and industries. Some of them include banking, hotels, finance, healthcare and insurance. These chat bots could be availed and configured as per requirements.
Click here for processes regarding to create a chat bot agent in ICE application
Yes. After attempting all the configuration processes to create a chat bot, ICE application also provides a chat bot simulator environment. This environment is exact replica of real time interaction with visitors. The behavior and performances of a chat bot can be tested before letting it to interact with actual visitors.
Once a chat bot is created, there are certain steps for its configuration. Click here to view the configuration process of a chat bot agent.