Real time ticket locking in Supervisor console

Real time ticket locking in Supervisor console

This feature is specifically designed for email supervisor. The functionality helps to avoid accessing a ticket by a supervisor if some other supervisor is working on it.

The needed condition for this feature is that the supervisors should be from the same skill.

When one supervisor is working on a particular ticket, it will be shown locked to all other supervisors of the same skill as displayed in the below screen-

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